Accessibility Statement

FROB is committed to making its websites accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications.

This accessibility statement applies to the FROB Portal and its electronic office, excluding embedded content from other domains.

Compliance status

This website is only partially compliant with Royal Decree 1112/2018, due to the failure to comply with the aspects indicated below.

Non-accessible content

The content set out below is not accessible for the following reasons:

  1. Non-compliance with Royal Decree 1112/2018
    • Some images are not labelled or have a generic text alternative [requirement number of UNE-EN standard 301549:2019 on non-text content].
    • On some pages, the information, structure and relations are not determined by software or do not have a text alternative [requirement number of UNE-EN standard 301549:2019 on information and relations].
    • Some pages have used colour as the only visual medium to transmit information, indicate an action, provoke a response or distinguish a visual element [requirement number of UNE-EN standard 301549:2019 on the use of colour].
    • On some forms, the entry field that collates information on the user has not identified the purpose [requirement number of UNE-EN standard 301549:2019 on the identification of the purpose of the entry].
    • On some pages, the content may lose functionality or information when increasing the content [requirement number of UNE-EN standard 301549:2019 on adjusting text].
    • There may sometimes be entry errors in some fields/forms which the user is not advised on how to resolve [requirement number of UNE-EN standard 301549:2019 on suggestions to rectify errors].


  1. Disproportionate burden
  2. Not applicable.


  3. The content does not fall within the scope of applicable legislation
    • Office software files may exist in PDF or other formats published prior to 20 September 2018 that do not fully comply with all accessibility requirements. An endeavour has made been to ensure that most of them do indeed comply.
    • Third-party content may exist that is not developed by the entity or under our control, such as office software files.


Preparation of this accessibility statement

This statement was prepared on 16 March 2021 and is based on the evaluation made by the company Everycode, S.L. on that date.

Latest revision of the statement: 16 March 2021.


Observations and contact details

You may submit communications on accessibility requirements (Article 10.2(a) of Royal Decree 1112/2018), such as:

  • Reporting any possible non-compliance by this website
  • Informing about other difficulties in accessing content
  • Any other enquiry or suggestion for improving the accessibility of the website

Through the following channel:

Communication of complaints and suggestions 

In the request for accessible information, the facts, reasons and requests must be stated clearly so that it can be verified that it is a reasonable and legitimate request.

Communications, complaints and requests for accessible information will be received and addressed by the FROB Accessibility Unit.

Applicable procedure

The complaints procedure is as set out in Article 13 of Royal Decree 1112/2018, which will come into force on 20 September 2020.

If, after the request for accessible information or complaint is made, this should be rejected or should you not agree with the decision adopted or the response does not comply with the requirements provided for in Article 12.5, the interested party may file a claim. Alternatively, a claim may be filed in the event that the 20-day deadline has expired without receiving a response.

The claim may be presented within the framework contained in the Common Administrative Procedure of General Government Act 39/2015, of 1 October.

Optional Content

The website is designed for its adaptive visualisation, and hence can be optimally visualised on a tablet or mobile phone device.

The accessibility revisions carried out up to the date of definition of the current statement are based on the WCAG 2.1 criteria. The target established is to achieve compliance with all of the level A and AA requirements, along with some of the level AAA requirements that are considered to be most important to improve the user experience of the portal.